Satisfaction Survey - Your feedback is vital to us!
On the 24th September 2020, the annual RFC User Satisfaction Survey will be re-launched.
With this survey, we aim to understand better the current opinion of our customers regarding our products and services further. Your feedback will improve them for the benefit of international rail freight. The survey allows you to tell us about the strengths and weaknesses of our performance and also allows you to point out areas that need to be improved.
The survey has been conducted annually since 2014, and we have already been able to improve specific areas based on feedback from the respondents.
Since it is essential for us to increase the quality of our products and services, we look forward to receiving your feedback and assure you that it will be much appreciated. The higher the level of participation is, the better we will be able to draw reliable conclusions about user satisfaction with the services and products that we offer.
If you are interested in participating, please contact Lina Berg (Mail: lina.berg@deutschebahn.com).
You will receive a direct link to the survey questionnaire via e-mail in September.
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